World-class implementation, support, training and consulting services
We seek to provide you with proactive services and support that are designed specifically for distributors and delivered by a team with years of distribution experience. SMP solutions can have a tremendous impact on your ability to sell; additionally, we believe we provide even more value when you leverage all facets of our implementation, support, training and consulting services.
Your distribution sales, marketing and BI experts
Any good software company will implement their system, resolve support tickets, provide upgrades and give their customers basic services and support. We don’t think that’s enough for our customers. We seek to provide you with proactive services and support that are designed specifically for distributors and delivered by a team with years of distribution experience.
SMP solutions can have a tremendous impact on your ability to sell; additionally, we believe we provide even more value when you leverage all facets of our implementation, support, training and consulting services.
SMP’s hosted, scalable model makes implementation quick and easy. Because SMP was designed specifically for distribution, your users will find it easy to learn and readily embrace its use.
All SMP employees have deep knowledge in three areas: distribution sales management, marketing and our software solutions. Our support experts work together with our developers and account managers to collaborate on the best ways to serve our customers.
Implementation Made Easy
Sales Management Plus is “cloud-based” and has pre-built integration modules for the most commonly used distribution ERP systems, making it simple to implement for your team! Our easy-to-follow four step process includes import and validation of sales, customer and contact data; application customizations to fit your team’s needs; customization of a product group hierarchy structure; plus customized ramp-up training for your management and sales teams.
As with all Sales Management Plus contracts, you’ll also enjoy all our standard benefits at no additional cost, including:
When is the Best Time to Implement CRM?
It’s always a good time to implement CRM. Whether your business is down or whether your business is up. When business is down, you need to do something to empower your team to bring in new sales but also manage your costs. SMP provides a hosted, scalable model to help you lay the right foundation to grow when the economy returns. When business is booming, our hosted infrastructure allows you to implement quickly so that your teams can continue to focus on new growth.
Support That Fits the Way Distributors Operate
All SMP employees have deep knowledge in three areas: distribution sales management, marketing and our software solutions. We also have a long history of happy customers. Our support experts work together with our developers and account managers to collaborate on the best ways to serve our customers. That focused industry knowledge combined with application of best practices across our entire customer base helps them understand the specific issues you face and how to best help your sales and marketing team.
Our support is also very personalized to each customer. You’re assured of the best possible resolution of your own issues along with personal attention to your needs. Our employees take your issues as personally as you do and we work tirelessly to help your company drive new sales. We also alert you to upcoming releases so that you can be certain your sales management system is at least one step ahead of your competition.
Training That Drives Top-Line Revenue
With every new software implementation, the SMP team provides initial training for your team about product usability and processes; in addition, our support team is also available on a regular basis to answer user questions, by phone or e-mail.
We also believe that ongoing training is the best way to protect your software investment. That’s why the SMP User Community has free access to both basic and advanced training videos through a private On-Demand Training Channel.
Our On-Demand Training Channel is a one-stop-shop for all training videos in one central location where videos are grouped by subject matter, and then alphabetized for easy access. SMP users are able to watch directly from their browser wherever they are, at a time and place that’s convenient for them – home or work, via desktop, laptop or tablet.
On-Demand, Web-based Training for CRM
Everyone has different learning styles so SMP developed a training program that allows you to learn when and where you want, in the style that you’re most comfortable. We’ve developed a private On Demand Training channel that allows users to watch directly from their browser wherever they are, at a time and place that’s convenient for them – home or work, via desktop, laptop or tablet. And if you need a quick answer or tip, our searchable PDF user manual offers quick links to keep you productive.
The Expertise You Need, When You Need It
The success of your business and sales management process begins with the robust foundation of your SMP solution; however, it doesn’t end there. Distribution is an ever changing business and lasting success requires you to build on your SMP foundation to rise to new challenges and meet new opportunities.
SMP consultants can apply their deep industry knowledge, sales management expertise and marketing best practices to help you reach your goals faster. Our professionals can help you get up to speed quickly with your new SMP solution, work with you to identify new areas of growth, analyze your particular business issues and help you manage change. The years of experience we leverage in distribution sales and marketing helps us to deliver in a timely and cost-effective manner.
We help distributors just like you in a number of ways:
Distribution Sales Trends
Our new report based on the results of our recent focus groups shares the methods distribution sales and marketing leaders are planning on using in 2017 to gain deeper insights, build stronger relationships, serve their customers and improve their marketing effectiveness. This extensive 27-page report covers issues like:
- Distribution top sales priorities for 2017
- Sales management challenges leaders worry about
- Planning for mobile sales tools
- Using business intelligence to find new opportunities
- Closing more bids and quotes