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Do You Understand Your Branch Performance?

Do You Understand Your Branch Performance?

Regularly reviewing branch performance is essential for a distribution company for several reasons. Yet many distributors don’t take the time to analyze the differences in their branches because they lack the right tools for analysis. SMP has built in and easy-to-use reports and data visualizations that make branch analysis easy.

Regular branch reviews allow you to spot strengths and weaknesses across different branches. This can help in identifying best practices that can be replicated across branches, as well as areas that need improvement. Comparing branch performances can establish benchmarks for what constitutes good performance and set targets for underperforming branches.

Branch performance data can guide strategic decisions such as resource allocation, pricing strategies, and expansion plans. Reviews can help identify opportunities to increase profitability, through cost savings or revenue growth. Most importantly, you can find ways to improve customer service, which can lead to increased customer satisfaction and loyalty.

Where to Start in Your Branch Review

Every distributor is different. Fortunately, SMP gives you the flexibility to create your own data visualizations based on any of the sales data you would find inside SMP or your ERP system. To review branch performance, a distribution company could follow these steps:

1. Set Key Performance Indicators (KPIs): Decide on the metrics to measure performance. These could include sales volume, customer satisfaction scores, revenue, profit margins, operational efficiency, or inventory turnover.

2. Collect Data: Use a CRM or ERP system to collect data regularly. Ensure that the data is accurate and consistent across all branches.

3. Analyze Data: Use data analysis tools to compare performance across branches. Look for trends, outliers, and correlations.

4. Implement Changes: Based on the analysis, implement changes to improve performance. This could involve training staff, changing processes, or investing in new tools or technology.

5. Monitor Results: After implementing changes, continue to monitor performance to assess the impact of these changes.

6. Review and Repeat: Regularly review performance and repeat the process. This ensures continuous improvement.

The data from these reviews should be used to drive improvements in performance. For example, if one branch has a high customer satisfaction score, analyze what they’re doing differently and consider implementing those practices in other branches. If a branch has low sales volume, investigate the reasons and take corrective action. Remember, the goal is to use this data to make informed decisions that improve overall company performance.

Would You to Like Analyze Your Branches?

SMP users can contact their SMP account manager and we’ll be happy to get you going on your branch analysis.

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