Distribution sales teams often ask us, “when is the best time to implement CRM?” That implies that there is a wrong time to implement CRM; however, is there ever a wrong time to grow sales in your company? The truth is that when business is down that is exactly the time you need to do something different to empower your team to grow sales and take the time to retool your sales practices. And when business is up, you need a tool to help support your growth so that the wheels don’t come off the bus.
An Important Message to Help EPICOR ECLIPSE Users Work Remotely
EPICOR ECLIPSE has reached out to solution partners for resources and tools to share with EPICOR ECLIPSE users to help them navigate their businesses through the uncertainty caused by COVID-19.
In light of continued spread of the coronavirus (COVID-19), we wanted to find the best way to support EPICOR ECLIPSE users. While we all have a shared responsibility toward the health of our employees, customers, families and communities during this important time, SMP is uniquely suited to help you transition your sales, marketing and management teams to an efficient and effective remote working environment.
We want to be able to help clients and prospects who are looking for ways to help their associates be more effective when working from home.
For current clients: We want to help customers with the ability to add as many SMP users as they need without having to worry about any additional charges. Please contact your account manager and mention COVID-19 response.
For new clients: SMP is making special arrangements by deferring implementation and access fees for 90 days.
Improve your customer and employee communication and collaboration while working outside of the office.
SMP is a 100% hosted web-accessible CRM and Business Intelligence SaaS application. SMP takes care of all of the deployment, back up and hosting of the database at their datacenter. The SMP mobile apps can be downloaded to both iOS and Android devices.
SMP provides EPICOR ECLIPSE users with:
- Collaborative customer relationship management and marketing platform
- Web accessible customer information
- Sales history
- Open orders
- Open quotes
- Contact information
- Activities, notes and opportunity tracking
- Outlook integration
- Mobile platforms for iOS and Android
- Remote dashboards and reporting tools
- Real-Time AR, open orders, bids, price and availability look-up, and remote bid and order creation
- SMP Training channel, a one-stop-shop for all training videos in one central location
To learn more on how to help your team with remote-working capabilities, please contact us for a private consultation.