Distribution sales teams often ask us, “when is the best time to implement CRM?” That implies that there is a wrong time to implement CRM; however, is there ever a wrong time to grow sales in your company? The truth is that when business is down that is exactly the time you need to do something different to empower your team to grow sales and take the time to retool your sales practices. And when business is up, you need a tool to help support your growth so that the wheels don’t come off the bus.
The SMP Implementation Process
One of the main reasons wholesale distributors choose SMP as their CRM and business intelligence solution is because it is easy to use and has very high adoption rates in each organization. That all starts with our implementation process. We take on as much as the heavy lifting as possible so that implementing distribution CRM doesn’t have to be an IT project that takes a lot of your team’s time and energy.
It all starts with a very simple flat file extract from your ERP system (e.g., Infor SX.e, Epicor Eclipse, Mincron, Prophet 21, Array and others) and our team takes over from there. Our experience in distribution software, ERP integrations and distribution sales management means that our typical implementation lasts only 20 to 40 hours across four to six weeks. We keep it short, focused and easy.
Please join Mary Ann Carroll as she discusses SMP’s implementation process in this brief video.